Kalstone Legal Limited are instructed by clients to recover outstanding business debts. We appreciate that every situation is different, and we aim to work with businesses to find appropriate solutions wherever possible.
This section contains answers to common questions about your account, payments, repayment plans, recovery action, and how to contact us. If you require further assistance, our team will be happy to discuss your circumstances with you.
Who are Kalstone Legal Limited?
Kalstone Legal Limited is a company registered in England and Wales under company number 16962534. Our registered office is Unit 2A, 606 Business Park, Staithgate Lane, Bradford, West Yorkshire, BD6 1YA.
We act on behalf of clients seeking recovery of outstanding commercial debts.
Where an account has been referred to us, our role is to contact the business responsible for the balance, respond to any queries raised, and facilitate payment on behalf of our client. We aim to resolve outstanding accounts efficiently through clear communication and effective account management.
We understand that every business faces different circumstances. Our team will listen to your concerns, treat you professionally and fairly, and work with you to identify an appropriate way forward.
Why has Kalstone Legal contacted my company?
We have been instructed by a client to recover an outstanding balance relating to energy supplied to your business premises. Before contacting you, our client has attempted to resolve the matter directly. As the balance remains unpaid, the account has now been referred to us for recovery.
The company you are contact no longer resides at this premise?
If the company named in our correspondence no longer occupies the premises, this does not necessarily mean that no liability exists for energy consumed at the property.
To help us investigate the matter, please provide:
- The full legal name of the business occupying the premises;
- The dates your business occupied or traded from the property;
- Details of any change of occupancy that may be relevant;
- Whether you accept responsibility for any part of the outstanding balance; and
- Your proposals for payment, where applicable.
Providing this information will allow us to discuss the matter with our client and consider any further investigations that may be required.
I don’t believe the balance is correct. What should I do?
If you dispute all or part of the balance, please contact us promptly and provide details of your dispute together with any supporting information.
For example, if you believe the account has been billed using estimated meter readings, please provide evidence of the actual meter readings, together with any supporting documentation available. We will review the information provided and, where appropriate, raise the matter with our client.
You can contact us by calling 01274 066330 or by completing our online Contact Query Form.
Where supporting evidence is required, submitting your information through our Contact Query Form is often the quickest and most efficient way for us to review your query.
What happens if my company cannot afford to pay?
If your company is experiencing financial difficulties, we encourage you to contact us as soon as possible on 01274 066330.
Early communication allows us to better understand your circumstances and discuss any available options. Ignoring the matter may limit the opportunities available to resolve the account before further recovery action is considered.
What happens if I ignore the correspondence?
If we do not hear from you, our client may consider taking further action to recover the outstanding balance. In some cases, this may include instructing an agent to visit the business premises to confirm details such as occupancy, trading status, available contact information and other relevant observations. Information obtained may be used to determine the most appropriate next steps.
Alternatively, should our client still supply energy to the business premise, they may disconnect the supply to the property, which may impact your ability to trade.
We therefore encourage you to contact us as soon as possible to discuss payment or raise any questions you may have regarding the account.
How can I pay?
You can make a payment through our website using a debit card or credit card.
Alternatively, you can call us on 01274 066330 between 9:00am and 5:00pm, Monday to Friday, and a member of our team will be able to assist you.
Additional payment methods may also be available. Please visit our Payments page for further information.
Can I set up a payment arrangement?
Depending on your circumstances and our client’s instructions, payment arrangements may be available.
Please contact us to discuss your circumstances and we will explain the options that may be available.
How can I contact you?
You can contact us by telephone on 01274 066330, Monday to Friday between 9:00am and 5:00pm. Our team can discuss your account, answer any questions you may have and explain the options available to your business.
Alternatively, you can submit an enquiry through our online Contact Query Form.
To help us locate your account quickly, please have your Kalstone Legal reference number available. This can be found on all correspondence issued by us.